Refund policy

Refund Policy

Last updated: October 16, 2026

Web Dev Japan provides digital services (Shopify development, store set-up, speed and SEO work, and custom app development). We don't sell physical products, so there is nothing to ship back. This policy explains when a refund applies to our services.

Our guarantee
We stand behind our work with a 100% guarantee. If the results fall short because of an error on our part, we will fix the work at no additional cost. If we can't resolve the issue, we will refund what you paid for the affected work.

Cancelling before work begins
If you cancel before we have started work on your project, you'll be refunded the amount you paid, less a non-refundable consultation and planning fee that covers the time spent reviewing and scoping your project.

Prepaid hour bundles
Hours are tracked and reported to you as we work. If you'd like to stop, any unused hours in your bundle can be refunded at the rate you paid. Hours already worked are not refundable.

Standard Store Set-Up package
For the Standard Store Set-Up package, refunds follow the conditions stated in your onboarding document.

Other fixed-scope projects (custom store builds, speed improvements, custom apps)
If a project is cancelled partway through, we'll refund the portion of the fee for work not yet completed. Work that has been delivered and approved is not refundable.

What isn't refundable
- The consultation and planning fee
- Work that has been completed and approved by you
- Third-party costs paid on your behalf, such as Shopify subscriptions, paid themes, apps, domains or fonts
- Delays or issues caused by third-party platforms, apps or services outside our control

How to request a refund
Email us at wakuwakuzakku@gmail.com with your order number and a short description of the issue. We'll reply within 3 business days, and where possible we'll first offer to fix the problem.

Refund timing
Approved refunds are issued to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your refund was approved, please contact us at wakuwakuzakku@gmail.com.

Questions
If you have any questions about this policy, contact us at wakuwakuzakku@gmail.com.